Return & Refund Policy | Freedom Fabrications

Return Window

You have 30 days from the delivery date to request a return.

Returns must be authorized before you ship anything back. Items sent to us without an approved RMA (Return Merchandise Authorization) will be refused at the dock and returned at your expense.

To start a return, email sales@frdmfabs.com with your order number and the reason for the return. If approved, we'll issue an RMA number and return instructions.

Return Conditions

To be eligible, the item must be:

- Unused and uninstalled (no drilled or modified mounting holes, no cut or trimmed material)
- Free of scratches, dents, or damage to the powder coat finish
- Complete, including all hardware, brackets, keys, and included accessories
- In the original packaging or crating, or packaged well enough to survive LTL freight

You'll also need your receipt or proof of purchase.

Items that arrive back damaged because they weren't packaged properly will be refunded at a reduced amount or refused.

Return Shipping & Restocking

Return freight is the customer's responsibility on all buyer's-remorse and fitment returns. You can arrange your own carrier, or we can quote and book the freight and deduct it from your refund.

A 5% restocking fee applies to all approved returns of stock items.

We cover return freight and waive the restocking fee when the return is our fault, for example a defect, a wrong item shipped, or a shipping error on our end.

Non-Returnable Items

We can't accept returns on:

- Custom and made-to-order products, non-standard sizes, custom powder coat colors, special-order configurations, and anything built to your spec
- Installed products
- Fuel transfer tanks and fuel/tool combos that have held fuel
- Clearance, closeout, and sale items
- Gift cards
- Replacement parts and hardware sold separately

If you're not sure whether your item qualifies, ask before you order.

Order Cancellations

Stock items can be cancelled at no charge any time before they ship.

Custom and made-to-order units can be cancelled before production begins. Once material has been cut or the build is in process, the order can't be cancelled and deposits are non-refundable.

Freight Damage, Shortages & Wrong Items

Most of what we build ships LTL freight. Inspect your shipment before you sign the delivery receipt. 

Visible damage or shortage: Note it on the delivery receipt or bill of lading before the driver leaves. Take photos of the packaging, the crate, and the product. Email us within 48 hours at sales@frdmfabs.com.

Concealed damage: If you find damage after unpacking, keep all packaging and photograph everything, then contact us within 5 business days of delivery.

Wrong or defective item: Contact us right away and we'll make it right.

Exchanges

The fastest way to get what you actually need is to return the original item for a refund and place a new order for the correct one. If you're swapping to a different size or configuration, reach out and we'll help you get the fitment right the first time.

Refunds

Once your return arrives at our facility, we'll inspect it and let you know whether the refund was approved. Approved refunds are issued to the original payment method within 10 business days of inspection, less any restocking fee and return freight.

Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you haven't seen it, contact us at sales@frdmfabs.com.

Warranty

This policy covers returns and refunds only. Product defects after installation are handled under our product warranty. 

Dealers & Wholesale

Dealer and wholesale orders are governed by the terms of your dealer agreement, not this policy. 

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Returns Address (RMA required):
Freedom Fabrications
1301 N Main St, Seminole, TX 79360

Questions: sales@frdmfabs.com